Order Processing

• Orders are processed within 1–3 business days unless otherwise noted.

• Custom and special orders (including BVLA and other fine jewelry) follow the production timelines provided at purchase and ship once complete.

Shipping Rates & Methods

• Domestic and international shipping options are available at checkout.

• Rates are calculated based on carrier, destination, and order value.

• Free shipping may be offered during promotions or above certain order thresholds, which will be clearly stated at checkout.

Delivery Times

• Standard delivery times vary by carrier and destination, typically 2–7 business days within the United States.

• International delivery times may vary widely depending on customs clearance and local postal services.
  
  EU delivery typically takes 6–10 business days via USPS Priority Mail International. Customers are responsible for any import duties or VAT assessed upon delivery.
  

Duties & Taxes

• International customers are responsible for any customs duties, taxes, or fees assessed by their country.

• Facet and Form is not responsible for delays or additional charges caused by customs.

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.

• Please allow up to 24 hours for tracking details to update.

Shipping Insurance

• We highly recommend choosing a shipping option that includes insurance.

• Facet and Form is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.

Address Accuracy

• Customers are responsible for providing accurate shipping information at checkout.

• Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for reshipment.